How can we help?

How do I restore my purchases?

Open BubliTalk and go to the subscription or premium screen. Select Restore Purchases and make sure you are signed in with the same Apple ID or Google account used for the original purchase.

How do I cancel my subscription?

Subscriptions are managed by the store where you purchased them. Deleting the application does not automatically cancel your subscription.

On iPhone or iPad:

1. Open the Settings application.
2. Tap your name.
3. Tap Subscriptions.
4. Select BubliTalk.
5. Tap Cancel Subscription.

On Android:

1. Open Google Play.
2. Tap your profile icon.
3. Select Payments & subscriptions.
4. Tap Subscriptions.
5. Select BubliTalk and cancel the subscription.

I purchased Premium, but it is not active.

First, use the Restore Purchases option inside the application. Also confirm that you are signed in with the account used to make the purchase.

If Premium is still unavailable, contact us and include your device type, application version, and purchase date. Do not send your Apple ID password, Google password, or full payment details.

How can I report a technical issue?

Please include the following information in your email:

• Your device model
• Your operating system version
• Your BubliTalk application version
• A short description of the problem
• The steps that caused the problem
• A screenshot or screen recording, when possible

How do I delete my account?

You can request account deletion through the account or settings section inside BubliTalk. If you cannot access the application, contact us using the email address associated with your account.

Some transaction records may need to be retained when required by applicable laws or store policies.

Does deleting my account cancel my subscription?

No. Account deletion and subscription cancellation are separate actions. You must cancel your subscription through the Apple App Store or Google Play.

Can I suggest a new feature?

Yes. We welcome suggestions about new dialogues, learning topics, languages, exercises, and application features. Send your idea to our support email.